RETURNS AND SHIPPING
Our commitment to you begins from the moment you place your order with us. When you use Plantlife products, you can be assured of quality and value in natural body care. If for any reason you are not completely satisfied with your purchase, simply return the merchandise within 15 days of purchase, for a prompt refund. While we accept returns, please note that we do not do exchanges. We are also not able to refund or exchange Plantlife products purchased at a retailer or from another online vendor. If there is a problem with the product you purchased at a store or through another online retailer, please contact them directly for reparation.
To return merchandise, please follow these steps:
- Call Plantlife Customer Service at (888)708-7873 to notify them of the return.
- Ship merchandise to Plantlife within 15 days of purchase. Customer is responsible for all shipping charges.
- Place the original packing slip (or a copy) and a note with the reason of the return inside the shipping box.
- Write the invoice number on your shipping box (print clearly).
- Ship to the address below.
- Once Plantlife receives the returned merchandise, the customer account will be credited within 2 business days.
Send Returns to :
961 Calle Negocio
San Clemente, CA 92673
Still Have Questions? Contact Customer Service at 888-708-PURE (7873)
Domestic & International Shipping Options
We use UPS, FedEx, and USPS (certain restrictions apply) for continental domestic, and International shipments, including Canada, Europe, Latin America, Asia and the US Virgin Islands. However, for non-contiguous states and some international locations USPS is a more cost effective choice, depending on weight of package, this would include Alaska, Hawaii and Puerto Rico.
For an estimate on how shipping would cost, add the items to the cart. Then click into the cart and fill out the "Estimate Shipping and Tax" form. Click the "Get A Quote" button and the shipping methods and prices will appear. Free shipping promotions do not apply to international orders.
The average processing time for an order is 1-3 days, this does not include shipping time. Most orders ship within 48 hours but can take up to 5 business days depending on the amount of volume. During holiday seasons, September to December, expect 4 to 10 business days to process orders. Please note that orders submitted after 12 pm (Pacific Standard Time) may not be processed the same day. To estimate your final delivery date, not including processing time, please use the following guidelines. If you want to get an estimate for processing time, feel free to call us.
UPS DOMESTIC DELIVERY SCHEDULE
|Overnight||1 Business Day||Yes *|
|2-Day||2 Business Day||Yes *|
|3-Day||3 Business Day||Yes *|
|Ground||3 to 6 Business Day||Yes *|
Total Delivery Time = Processing Time + Shipping Time
* Guaranteed only for orders placed by 10:00 AM Pacific Standard Time (PST) UPS does not count the day the package is shipped out or weekends as a shipping day. They are closed on major holidays and the Friday after Thanksgiving. Also note that these delivery times do not include order processing times, see above for details.
UPS INTERNATIONAL DELIVERY SCHEDULE
|UPS WORLDWIDE SERVICE||EXPRESS SAVER||EXPEDITED|
|Canada||Overnight||2 Business Days|
|Europe||2 Business Days||3 to 4 Business Days|
|Latin America||1 to 2 Business Days||2 to 5 Business Days|
|Asia Pacific||1 to 3 Business Days||4 to 5 Business Days|
Total Delivery Time = Processing Time + Shipping Time
- International customers are responsible for any and all taxes and duties upon delivery based on local government regulations.
- Guaranteed for orders placed by 10:00 AM Pacific Standard Time (PST) UPS does not count the day the package is shipped or weekends as a shipping day. They are closed on major holidays and the Friday after Thanksgiving. Also note that these delivery times do not include order processing times, see above for details.
UPS Ground Map for the United States
NOTE: We can not be responsible for damage caused by the shipping company and will not reship your order. While we sympathize, we do our best to pack the item in the most cost effective packaging that will ship without damage.
Incorrect Address / Non Deliverable / Refused Shipments / Address Changes
All returned and/or errors made on orders will be handled in a timely manner. If Plantlife has made a shipping error, we will reship your order as quickly as possible via the method you originally chose. If the customer has made an address error, the customer is responsible for the additional shipping or address correction fee of $10 charged by the carrier. Plantlife cannot guarantee that the carrier will redirect the package after it is shipped. If the customer refuses their shipment, the order is considered a non-authorized return and will incur a 50% restocking fee, plus all shipping and handling charges. ALL shipping on orders is non-refundable.
If you place an order via Phone, Fax, Email or Online, you automatically accept all these terms in this Policy section.
We accept Visa, MasterCard and Debit Cards.
Please note that our online system will automatically authorize your credit card and once your order is sent, it can not be altered in any way. If you forgot something, you will need to place another order for the missing items. This automatic authorization gives you the most protection against fraud by allowing only you to determine the charge to your credit card. We will not be able to alter the charged amounts once the order is processed.
Damaged, Missing or Lost in Transit Items
While we pack our orders with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Plantlife after you have called the shipping carrier at (1-800-PICK UPS) to start a claim or call us and we can help you get your claim started.
If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by Plantlife or a Claim number has been issued to us by the carrier. Please note, Plantlife is not responsible for lost or stolen packages that the carrier shows as delivered.
If you are in a rush, then we suggest that you call us or the carrier immediately to help expedite the process. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due to the fact that the claim will not be able to be verified.
This process should only take a couple days before new items can be shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 10 days for resolution. Please don't blame us when the shipper makes this mistake. We will do everything we can to get you your product again, but we must have resolution of status before we can reship.